As soon as possible. There are two reasons for this, First, during the weekends
is all transportation companies busiest time, we do sell out. Second, fares are
subject to change without notice. If you like the quote you are given book it,
they can change tomorrow.
Is Driver gratuity included in the quoted fare?
We believe gratuity should be based on satisfaction of service, not a
predetermined amount. If a driver has already received a predetermined gratuity,
they’re less likely to go the extra mile that our customers have come to expect.
How will I find my driver?
Your driver is given your cell phone number (This is why it is required for
a reservation). Approximately 15 minutes before your scheduled pickup time your
driver will call you directly on your cell and coordinate the meeting place for
pickup at the airport, cruise port or any other busy area.
Are there any other charges or additional fees not listed in the fare?
NO! Everything is included in our fared. We never charge for
tolls or other service fees. The price we quote is the price we pay.
Will I be sharing the vehicle with someone else?
Our private shuttles are private which means no ride sharing. We do occasionally
offer special rates or programs which you may share a ride but that is advertised
before you make your reservation.
What if I am late and my driver has to wait for me?
Our drivers will wait 30 minutes at no additional charge. After 31 minutes, you
will be billed $50.00 for every 30 minutes the driver must wait for you to arrive.
I am traveling with children, are car seats provided?
We do not offer car seats, however, you are more than welcome to bring your own.
They must meet DOT requirements.
What if I need to Cancel my Reservation?
All reservations are fully refundable if cancellation is made 31 days prior to
your trip. After that time there is a cancellation penalty. If your flight was
cancelled we will refund 100% of your fare (even if its last minute) providing
you have documentation to verify the cancellation from the airline.
Are the Vehicles I am riding in Insured and permitted legally?
Yes, all vehicles are DOT inspected and insured. We are licensed to provide
transportation and have permits to transport out of all airports and cruise
ports listed on the serviced page.